We begin by defining the term Emotional Intelligence, which is more than our human capacity to feel, understand, monitor and modify emotional states in oneself and others. For even more details, read what Hillary Clinton says on the issue. Emotional intelligence has a number of skills, which can be divided into two broad categories, internal or intrapersonal intelligence skills, and external skills or interpersonal intelligence. In the first group of self-awareness skills, emotional control and motivation. The second group are the skills of empathy and social skills. Applying emotional intelligence to the job is done will show unexpected changes for the improvement of job performance of employees. An example is the ongoing training the company provides its managers contributing to appreciate the role of emotions in the workplace, and to develop a greater awareness of their own emotional reactions.
This includes the training of self-knowledge, self- empathy and skills for social relationships, and most important of these skills is to be translated into concrete results. A study conducted recently found that managers trained in the skills described above, that their companies were able to grow by an average of 18 or 1% compared with 16.2% of managers were not trained. This means an estimated $ 247 million in increased revenue for the company. With these skills developed by the managers of the companies studied was achieved in addition to the increased income of the company, there was a decrease in levels of absenteeism, and to bring an identification of the worker in his company. Another case of application of emotional intelligence in the workplace, is the experience of the company in the U.S. figure, which has more than twenty years of experience in the labor market, the company is focused on productivity, robustness financial, competitive and effective management to achieve their goals was associated with a of the leading companies in the retail market, as this organization as he says his philosophy put into practice many of the principles of emotional intelligence with its employees.
Among the strategy is used, actively listening to their workers which made via an open-door policy continues and opinion surveys, which is achieved by implementing the fourth skill of emotional intelligence, empathy. Motivate the employee, making both the sole responsibility of their jobs and the results you can get, this does excite the employee would thereby applying the third skill of emotional intelligence, self-motivation. Respect for the individual and the rule of three meters, which means hello to anyone who is a three-meter, this is being reinforced with the fifth skill of emotional intelligence, as is the interacting with others. The above indicates that a proper application of the principles of emotional intelligence translates into guaranteed success being absolute and not only if applied in organizations, but if we also apply them in our daily lives.